ACS Earns Presitigous Call Center Award

4GWE Launches New Sites: WiMAX | LTE | WIRELESS BACKHAUL | Broadband Stimulus

Global Online Communities

4GWE Home

4G Blogs

ADVERTISE

WiMAX

WiMAX Latest News, Free Resources ...

Wireless Backhaul

Wireless Backhaul Latest News...

Broadband Stimulus

Broadband Latest News...

INDUSTRIES

» Information Technology

» Gadgets

» iPhone

» Technology Jobs

»TMCnet Industry Sites

VERTICALS

» Insurance Technology

» Healthcare

» Education

PUBLICATIONS

Customer Interaction Solutions Magazine

» IMS Magazine

» Internet Telephony Magazine

» Unified Communications Magazine

» The Boardroom Report

» The Executive Suite

FREE RESOURCES

INTERNATIONAL

EVENTS

» Communications Smart Grid Summit

» 4G Wireless Evolution Conference

» Smart Products Ecosystem Conference (SPEC)

» CVx ChannelVision Expo

COMMUNITIES

» Mobile Personalization

» Network Acceleration

» WiMax Testing

» Wireless Infrastructure

» THE ECONOMICS OF WiMAX

LTE Resource ↓

» 4G Alternatives

» 4G: LTE Versus WiMAX

» LTE: An Introduction

» LTE: Optimal Upgrade Path for 3G Networks

» The Evolution of the Wireless Packet Core

» LTE: The Vision Beyond 3G

NEWS ↓

» WiMAX LATEST NEWS

» LTE LATEST NEWS

» SMART PHONE LATEST NEWS

» 4G WIRELESS FEATURED ARTICLES

Back to TMCnet

[August 27, 2007]

ACS Earns Presitigous Call Center Award

FOR IMMEDIATE RELEASE

ACS Call Center Earns Prestigious
J.D. Power and Associates Certification

DALLAS, TEXAS: August 27, 2007 – Affiliated Computer Services (News - Alert), Inc. (NYSE: ACS) announced today that its Cary, North Carolina, facility has been recognized for call center operation customer satisfaction excellence under the rigorous J.D. Power and Associates Call Center Certification Program.

ACS (News - Alert) agents in Cary scored well above average and were rated at or near the outstanding range across all measurable attributes, indicating and resulting in exceptional customer satisfaction and reflecting the company’s courtesy and concern for its customers.

Tom Blodgett, Group President, Business Process Solutions, said, “At ACS, our people really do make the difference. They are the strength of our Cary call center and demonstrate our ongoing commitment to outstanding customer service.”

The Cary call center handles millions of telephone, e-mail, and live online customer interactions every year. To achieve certification, ACS successfully passed a detailed audit of its recruiting, training, employee incentive, management roles, management responsibilities, and quality assurance capabilities. As part of its evaluation, J.D. Power and Associates conducted a random survey of ACS customers who had recent contact with the call center. To be certified, a call center must also perform within the top 20 percent of customer service, based on J.D. Power and Associates’ cross-industry customer satisfaction research.

Blodgett said, “Our operational excellence, enabled by our outstanding people, best-in-class services, leading-edge technology, and global resources, allows us to excel at large-scale customer care engagements.”

ACS, a global FORTUNE 500 company with 58,000 people supporting client operations reaching more than 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients. The company’s Class A common stock trades on the New York Stock Exchange under the symbol “ACS.” ACS makes technology work. Visit ACS on the Internet at www.acs-inc.com.

Media Contact:
Tom Clary
Director, Corporate Communications
Affiliated Computer Services, Inc.
214.841.8110
tom.clary@acs-inc.com

[ Back To Homepage ]